I believe in the power of conceptual storytelling to create experiences that enhance the relationship between users and businesses by using data, technology and physical space
Hi! I’m Ria, a designer and researcher based in and around sunny London.
GlaxoSmithKline
Enterprise-wide initiative supporting procurement, finance and tech to improve the supplier experience
Lead Service Designer
THE STORY
The ‘Buying From and Paying Suppliers’ (BF&PS) programme has the ambition to deliver significant improvements in user experience for both our people and suppliers so the GSK business can continue to do the right thing for their patients. The BF&PS program is a cross-functional enterprise-wide initiative, where Procurement, Finance, and Tech partner to deliver experiences that allow our users and suppliers to work together seamlessly.
APPROACH
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User interviews and surveys
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Service Ecosystem
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User flows and experience mapping
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Gap analysis
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Wireframes and rapid prototyping
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Service Blueprint
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Mentoring
THE OUTCOME
Documented understanding of existing processes that make up the end-to-end S2P and P2P lifecycle. A service blueprint that envisions an innovative multi-touch-point service experience ecosystem that includes people, physical & digital products, and places.
Delivered a Trojan Horse.
