Enterprise-wide initiative supporting procurement, finance and tech to improve the supplier experience
Lead Service Designer
The ‘Buying From and Paying Suppliers’ (BF&PS) programme has the ambition to deliver significant improvements in user experience for both our people and suppliers so the GSK business can continue to do the right thing for their patients. The BF&PS program is a cross-functional enterprise-wide initiative, where Procurement, Finance, and Tech partner to deliver experiences that allow our users and suppliers to work together seamlessly.
User interviews and surveys
User flows and experience mapping
Wireframes and rapid prototyping
Documented understanding of existing processes that make up the end-to-end S2P and P2P lifecycle. A service blueprint that envisions an innovative multi-touch-point service experience ecosystem that includes people, physical & digital products, and places.
Delivered a Trojan Horse.