Centrica Innovations

Product innovation research using Blockchain and cryptocurrency

Lead Experience Designer

THE STORY

As part of Centrica's 'Mobility' programme, I began working with a team of data scientists to research, design and develop a community EV charging platform using Blockchain and cryptocurrency.

THE OUTCOME

Following the completion of this piece of research, a trial was announced to explore how blockchain could further support our customers and revolutionise the way consumers buy and sell energy.

Development of EV charging installations in partnership with Local Heroes, Ford and Volkswagen.

APPROACH

  • User interviews & surveys

  • Story mapping

  • Qualitative research

  • User flows and experience mapping

  • Requirements gathering

  • Wireframes

  • Visual design and interaction choreography

CX-Map.jpg