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I believe in the power of conceptual storytelling to create experiences that enhance the relationship between users and businesses by using data, technology and physical space
Hi! I’m Ria, a designer and researcher based in and around sunny London.
A roadmap to digital transformation
Experience Design Manager
BT engaged PublicisSapient to help develop a 5-year roadmap that would enhance the connected world of its customers and employees.
Through a series of co-creational workshops, we developed a service blueprint that has been used to influence business change and for a larger programme of transformational work
Through in-depth research and collaborative working, we provided a roadmap of transformation that focused on enhanced customer engagement, product innovation and techology to drive business results.
User flows & experience mapping
Lab-based user testing
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